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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎04-12-2024 11:11 AM

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer

unable to connect to wifi

Category:
1 REPLY 1

‎04-15-2024 07:14 AM

HP Recommended

Hi @Chadan123,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Do you get an error message when trying to connect to the Wi-Fi?
Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

 

Meanwhile, perform the steps from this document and see if that works. 

 

You may also refer to this document for a Wi-Fi connection to an HP printer
 

Also, try updating the firmware. 

 

 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-
HP Community Moderator



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