Connecting HP 8600 to Wireless Network - New Internet Service

[TonyWright]

Hi!  Hope someone can help. I had to switch internet providers.  Now with Comcast XFinity.  Have a modem and that is connected to a Mac Time Capsule.  I cannot figure out how to get my HP printer back on the wireless network.  Have tried to get on the printer and get it back connected to my time capsule router, that does not seem to work.  Any and all help appreciated, frustrating to not have the printer working now.  Thanks.

[Kumar0307]

@TonyWright, Welcome to the HP Support Community!

Check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the MAC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

For more info, you may refer to this document - Connect a printer to an AirPort Time Capsule or AirPort base station

Hope this helps! Keep me posted. 

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