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‎09-21-2021 12:18 PM

HP Recommended
Product: 8020e
Operating System: Microsoft Windows 10 (64-bit)

How do I connect my new 8020e printer to my ASUS laptop using a cable and USB connection, not wireless. Our wireless service is poor.

Category:
5 people had the same question
2 REPLIES 2

‎09-24-2021 12:36 PM

HP Recommended

@fairchild7414

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you installed all the required printer software and driver on your Asus laptop?

Click here: https://www.youtube.com/watch?v=ineW2PaMPkU&t=38s&ab_channel=HPSupport to know how to Install an HP Printer Using a USB Connection and Basic Driver

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎09-24-2021 10:52 PM

HP Recommended

Hi,

I would also clarify regarding your printer usage, did you applied the HP Plus plan (see more about it below)?

https://www.hp.com/au-en/shop/printers-hp-plus

 

If you did enable HP Plus, which provides an additional 1-year warranty and provide up to 6-month of Instant Ink plan for free and use HP Instant Ink, the printer requires a solid internet connection to work so the connection problems should be corrected for the network

 

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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