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‎04-22-2022 01:02 PM

HP Recommended
Product: HP DeskJet 3631 All-in-One Printer
Operating System: Microsoft Windows 11

I am going crazy trying to connect my printer to my Wi-Fi connection. The error messages I get are printer not installed and printer offline. PLEASE help!

Category:
1 REPLY 1

‎04-27-2022 02:08 AM

HP Recommended

@scroopie

 

Welcome to the HP Support Community.

 

You'll need to first restore the network settings on the printer: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

 

Once done, use the HP Smart App on your Computer to connect the printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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