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Common problems for Connectivity Issues
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Connecting printer to new wireless network

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HP Deskjet 2620
Chrome OS

Hi there. I recently updated my router with EE and as such have a new wireless network. I have tried to connect my printer to this new network but have been unable to get the printer to connect or reset to identify the new network. I have tried using the smart app also but the printer does not identify itself. It works ok when connecting using a USB connection but not wirelessly. I also like to print wirelessly from my phone. I am not tech savvy so technical explanations go over my head so need some support in simple steps. Thanks in advance for help

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@Scotk, Welcome to the HP Support Community!


I understand you are not able to connect the printer to the new wireless router. This printer supports WPA/WPA2 encryption. Check if the router is on the same security encryption.


Follow the steps mentioned in this document to connect the printer using the WPS method - No Connection after Router or Wi-Fi Settings Change


  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.


Hope this helps! Keep me posted. 


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