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Common problems for Connectivity Issues
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‎09-19-2024 02:21 PM

HP Recommended
Operating System: Android 9.0 Pie

Hello, 

We moved to a new country and I want to connect the printer and set up a new WiFi for it. I can't set a new wifi address for the printer. My phone cannot receive a signal from the printer and therefore does not recognize that it is there.

Category:
3 REPLIES 3

‎09-21-2024 09:53 AM

HP Recommended

Hi @Shir9982,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having connectivity issues.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Elohi_NR
I am an HP Employee
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‎09-23-2024 06:51 AM

HP Recommended

1000183407.jpg

 

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‎09-24-2024 09:45 AM

HP Recommended

Hi @Shir9982,

 

Kindly let us know if you are still looking for further assistance. The image you shared is blank and unable to access it. 

 

Elohi_NR

I am an HP Employee

Elohi_NR
I am an HP Employee
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