• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Lenovo 330s
Microsoft Windows 10 (64-bit)

I need step by step instructions on how to get my printer back online after losing connection for a day. The WIFI password was reset and it is new. How do I do this???? So frustrating.

Thanks for any help.

2 REPLIES 2
HP Recommended

Sorry I need to edit that the product is my hp desk jet 3755 not my laptop, but it is linked to my laptop.

HP Recommended

@AZma20

 

Welcome to the HP support community.

 

Restore network settings to default settings

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

 

Refer page no.56 for the steps to connect the printer to the new router:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.