Connecting to wifi

[Jcm78]

I recently got a new Verizon Fios router. The HP printer doesn’t connect to internet despite 3+ hours of my time, doing everything that automated help suggested. I connected printer to the slower WiFi, and it still doesn’t work. The frustrating part is that the printer is connected to WiFi but not connected to the internet, according to its own report. Beyond frustrating. I will be unlikely to purchase an HP product again.

[BeemerBiker]

Is this a "flex" system?  Does your system have Wi-Fi boosters / repeaters?  

If so, the printer may get a different IP address randomly from any of the Wi-Fi units.

It is likely the printer just needs to be reset.

I recommend you use Wi-Fi direct mode and print directly to the printer.  if you have an ink subscription then the printer needs to be online through your router but you can still print directly to it using Wi-Fi direct.  if you do not have any type of subscription, or did not sign up for eprint or "plus" services, then there is no need for the printer to be online.

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The below is all know about your M209dwe.  Hope I am not oversharing.

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Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search unless it is an HP site or video.


You may need to reset the printer: instructions here

Wi-Fi setup to router using smartphone: instructions here

For Wi-Fi direct setup click here.
This is useful if you do not have access to the router or you want to bypass the router and print directly to the printer..

Simple push button or WPS setup is described on page 6 of User Manuall. You have 2 minutes to get back to the printer after pushing the button on the modem / router.

Full feature software dec 2023


Printer Reference

Let me know if a problem