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Message 1 of 2
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Connection error between HP Officejet Pro 6978 and Samsung Tab A tablet

HP Recommended
Office jet Pro 6978
Android 8.0 Oreo and older

Trying to connect printer with Tab A to use app "Mobile Print".  Tab A will not connect when asked to by app. Shows pushing the WPS button on printer , but I can't find this on my printer.  Spent over 1 hr. on this with Samsung tech and he said to get with HP support to try to resolve this...help.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@cappypw

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Print photos, documents, webpages, and emails from your Android smartphone or tablet to your network-connected HP printer using the Samsung Print Service Plugin, a free app available in the Google Play Store.

Samsung Print Service Plugin logo

The Samsung Print Service Plugin is compatible with Samsung devices with Android 4.2 and later, or non-Samsung devices with Android 4.4 and later.

Go to Printing with the Samsung Print Service Plugin for more information.

Click here: https://support.hp.com/in-en/document/c04024231 to know more about printing from Android Smartphones or Tablets.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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