Connection

[rainbow9213]

I moved my mom's hp office jet pro 8610 to her home from shop and now I can't connect 

[Nal_NR]

Hi @rainbow9213,

Welcome to the HP Support Community!

I understand you are not able to connect the printer to the wireless network. Let us try these steps:

Restart the wireless router, the printer, and the PC

Check the blue wireless light on the printer. If it is steady, it is connected, if not connect the printer:

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

If this does not work, I have also sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps! Keep me posted. 

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