• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.

‎02-02-2023 01:55 PM

HP Recommended

My chromebook is wirelessly connected to my HP  Offcie Jet Pro 8710 printer and I can print without any issues. I am unable to scan to the computer or to my email. When I try to scan it say no computer is detected even though when I print out a configuration page it shows the  chromebook is connected.  When I go to the HP OfficeJet Pro 8710

Embedded Web Server it shows everything is connected yet when i press scan on the printer I receive the error message that no computer is connected. Please advise as this is very frustrating.
 
Category:
Reply
1 REPLY 1

‎02-02-2023 11:42 PM

HP Recommended

On the Chromebook, click the clock in the bottom right corner, and then click the Settings icon . Scroll to the bottom of the screen and click Advanced. Scroll to the Printing section, click Printers, and then click Add Printer. If your printer displays, click it, and then click Add.

 

Regards,
John

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.