Copy document at 125%

[PhyllisGR]

I know that in the past I've been able to make a copy right on the printer at (for instance) 125% of the original. I can't find the place on the printer to do that. Any help would be appreciated.

[Treeko]

Hi @PhyllisGR 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please confirm which HP app you are using.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko

HP Support

[PhyllisGR]

I'm using HP Smart.

[Treeko]

Hi @PhyllisGR 

Thank you for confirming.

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

You can follow the steps under this link to uninstall.

Furthermore, you can reinstall using HP Smart App from this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support