Custom password

[ally12345]

I've had my printer for a couple of years now and have never been able to set it up wireless I tried again today and I get this message:

I don't remember ever setting up a custom password. Can someone please help.

Thanks!

[Nal_NR]

Hi @ally12345,

Welcome to the HP Support Community. 

I understand that you are looking for a custom password. I'd like to help!

• The reset instructions are specific to your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!