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‎08-08-2024 09:48 AM

HP Recommended

Damaged print cartridge 

Category:
1 REPLY 1

‎08-09-2024 07:04 AM

HP Recommended

Hi @Sweet1157,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your printer is reporting a "Damaged Print Cartridge" error, it generally means there's an issue with one of the cartridges in your printer. Here’s how you can troubleshoot and potentially resolve the issue:

1. Check Cartridge Installation

  • Power Off the Printer: Turn off the printer and unplug it from the power source.
  • Open Cartridge Access: Open the printer's cartridge access door to reveal the cartridges.
  • Remove and Reinstall Cartridges: Carefully remove the affected cartridge(s) and check for any protective tape or packaging that might still be on them. Reinstall the cartridges firmly and ensure they click into place.

2. Inspect the Cartridge

  • Check for Damage: Look for any visible damage to the cartridge, such as cracks or leaks. If the cartridge is damaged, you may need to replace it.
  • Clean Contacts: Gently clean the electrical contacts on the cartridge and inside the printer with a lint-free cloth. Sometimes, dust or ink residue can interfere with the connection.

3. Check for Firmware Updates

  • Update Printer Firmware: Visit the printer manufacturer’s website to see if there are any firmware updates available for your printer model. Sometimes, firmware updates can resolve compatibility or error issues.

4. Reset the Printer

  • Power Cycle: With the printer turned off and unplugged, wait about 30 seconds, then plug it back in and turn it on. This can sometimes reset any temporary errors.

5. Replace the Cartridge

  • Try a New Cartridge: If the above steps don’t work and you have a spare cartridge available, try replacing the affected cartridge with a new one. This can help determine if the issue is with the cartridge itself.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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