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‎12-20-2020 11:26 AM

HP Recommended
Product: DeskJet 3762
Operating System: Microsoft Windows 10 (64-bit)

Brand new DeskJet 3762 does not connect to wifi. It is currently about two feet from the router

 

Unboxed it, Installed cartridges and paper as per instructions. Visited 123.hp.com and downloaded HP Smart to my PC. Setup instructions tell me to find the HP folder in my start menu and click on the printer; no icon for the printer appears in my HP folder, only a former printer (Envy 4500) and HP Photo Creations. Uninstall the Envy 4500, restart Windows. This does not cause the DeskJet to appear.

 

HP Smart, after some exploration of different options, instructs me to download and run "Print and Scan Doctor". This program asks me to connect a USB cable to the printer to complete WiFi setup, I see a message "Please wait while we complete the USB connection", then I see a Windows error message saying "Print and Scan Doctor has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Same error happens every time I try.

 

Your insight much appreciated!

 

Category:
2 people had the same question
1 REPLY 1

‎01-01-2021 12:02 PM

HP Recommended

@twigletzone, Welcome to HP Support Community!
 

Refer to the document Connect to a Wireless HP Printer for alternate connectivity methods.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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