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‎07-22-2023 08:04 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I couldn't keep my Deskjet 2700 series connected via wifi...the printer constantly lost connection.  I finally hooked it up via USB, but it still shows disconnected from Instant Ink in the HP Smart app.

On the Instant Ink website, it shows the printer as offline.   I have no idea how to connect this printer...it's literally hard wired at this point.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-23-2023 11:31 AM

HP Recommended

Hi @CaseyP0314 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity issues.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.
 

You can try setting up the USB connection by following steps in this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎07-23-2023 11:31 AM

HP Recommended

Hi @CaseyP0314 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity issues.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.
 

You can try setting up the USB connection by following steps in this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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