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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Francesco29
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Deskjet 3055 A wifi

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Deskjet 3055A
Microsoft Windows 10 (64-bit)

My printer doesn't work in WiFi with modem Zyxel Wifi6: I try to reset it, to link by USB cable, to disable firewall ad MAC filters on modem...but nothing. How can I resolve this?

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Betty0610
HP Support Agent
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@Francesco29

 

Welcome to the HP Support Community.

 

Let's reset the network settings of the Printer: 1. Press the Wireless button to display the Wireless Menu. 2. From the Wireless Menu, select Settings. 3. From the Settings menu, select Restore Defaults. 4. Confirm selection to restore defaults.

 

Once done, connect the Printer back to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Francesco29
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Thanks, Betty0610, It doesn't work...

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Betty0610
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Is your Wi-Fi on 2.4 or 5 Ghz?


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Francesco29
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My Wi-Fi is both 2.4 and 5 Ghz

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Betty0610
HP Support Agent
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Make sure the printer is connecting to the 2.4 GHz network.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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