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‎03-20-2021 02:39 AM

HP Recommended
Product: Destjet 3700

Hi.  I am just about pulling my hair out. I have spent literally hours googling and reading how to get this printer to connect to the network.  HP smart app says it is unavailable.  Ive run the network test and the results say the printer is unable to connect the wireless router.  Also says Network Name not found.

PLEASE help before I turn to drink!

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2 people had the same question
1 REPLY 1

‎03-23-2021 12:57 PM

HP Recommended

@kirash

 

Welcome to the HP support community.

 

I understand that you are getting printer connectivity issues, follow these steps to fix the issue.

 

NOTE: The printer only supports connections using 2.4GHz, check if you have set the router bandwidth to 2,4GHz

 

Meanwhile:- 

Restore network settings to default settings

  • Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

Refer to steps mentioned on page number 56 in this user guide to connecting the printer to the router:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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