cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
kirash
New member
1 0 0 0
Message 1 of 2
80
Flag Post

Deskjet 3700 won't connect to network

HP Recommended
Destjet 3700

Hi.  I am just about pulling my hair out. I have spent literally hours googling and reading how to get this printer to connect to the network.  HP smart app says it is unavailable.  Ive run the network test and the results say the printer is unable to connect the wireless router.  Also says Network Name not found.

PLEASE help before I turn to drink!

Tags (1)
1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
25,792 25,672 1,417 1,485
Message 2 of 2
Flag Post
HP Recommended

@kirash

 

Welcome to the HP support community.

 

I understand that you are getting printer connectivity issues, follow these steps to fix the issue.

 

NOTE: The printer only supports connections using 2.4GHz, check if you have set the router bandwidth to 2,4GHz

 

Meanwhile:- 

Restore network settings to default settings

  • Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

Refer to steps mentioned on page number 56 in this user guide to connecting the printer to the router:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation