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Message 1 of 2
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Deskjet 5275 Printer permanently offline

HP Recommended
HP deskjet 5275
Microsoft Windows 10 (64-bit)

My deskjet 5275 printer is permanently offline 

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Hi @arob22,

 

I'd like to help!

 

To assist better -

 

1.) Are the printer and the computer connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) What is the status of the wireless light on the printer, steady or blinking?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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