12-18-2020 04:05 PM
I just opened the box for deskjet plus 4155. My OfficeJet pro 6968 stopped printing.. error messages including paper jam and others. There was no paper jam. Tried everything. Couldn’t get it to print. Now before I unwrap everything for the 4155, I what to make sure I’ll be able to use my internet phone service and phone. The 6968 had two outlets in the back. One used for actual phone and the other for the internet phone service gizmo/modem (?). The 4155 only has one outlet. How will that work? Thanks for any insight you could share.
12-18-2020 04:38 PM
I don't know if the printer can handle an Internet phone "gizmo".
If you are asking about "Fax", the printer does not built-in "Fax" options.
You can consider using Mobile Fax (information later in this message).
Where to find out a few things before you continue with the "unboxing"
Technology Tips Gallery From our HP Expert greenturtle
and a couple of example specs
- Product Specifications for the HP DeskJet Plus 4152 All-in-One Printer (7FS74A)
- Product Specifications for the HP DeskJet Plus 4158 All-in-One Printer (7FS76A)
HP Smart for Windows
HP Smart is an application available in the Microsoft Store
Learn how to use HP Smart on your Windows 10 computer.
Open the Software and Drivers Support Website for your printer > Check the Box Get the App
- Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
- Latest versions of HP Smart require that you be signed into the application
HP Smart Tasks for Windows and HP Smart Mobile
Where available, Smart Tasks can be configured for several print tasks.
- Print: Send a print job to your printer.
- Email: Send an email message or attachments.
- Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.
HP Smart – Mobile Fax – Information, Sign-up, Terms of Service
Not your home site? Click the Flag to change to your region.
Sections of Interest include:
- FAQ > Section What does the Mobile Fax service cost?
- Below section FAQ > More FAQs
- HP Smart - Send Faxes with the HP Smart App
- FAQ > Section Can I cancel or remove Mobile Fax from the HP Smart app?
Mobile Printing – Options, How-to, Help, and Information
Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.
Read this document first - Find your printer in the list of printers and supported applications
HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ
Background: HP is aware of the unintentional impact of Apple’s iOS 14.2 release. This release currently prevents HP Smart setup customers from installing Envy, OfficeJet Pro, and Tango printers without an additional series of manual steps.
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
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12-18-2020 11:54 PM
Apologies for jumping in, Mobile Fax would be the option offered for your printer indeed, it is provided with a 2-years Mobile Fax usage with no addition service fees included for the printer.
Please keep in mind that mobile Fax allow sending faxes only, not receiving faxes:
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
12-19-2020 09:34 AM
Thanks for the help. I figured out I could just bypass the printer to hook up the internet phone, so that is working fine. I did get the printer set up, and I’ll eventually add the mobile fax. My problem now is that I can’t get the HP smart app onto my cell phone. I sent the link as instructed during setup and clicked on it and found the app in the apple store, but there was not “GET” button. As if I already have the app. No icon loaded and it is not in settings where other apps are listed. Does anyone have any idea? It loaded onto my iPad fine and I have an iPhone. Those are my only devices. Thanks.