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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP Color LaserJet Pro MFP M477fdw
Other

Mac OS Sequoia 15.5

Chrome Version 137.0.7151.69 (normal and incognito mode)

Unable to reach printer IP address - browser returns https://xxx.xxx.x.xxx/ is unreachable.

Scan to shared network folder has stopped working (was working fine 3 days ago).

I've changed nothing.

Have done power cycle on printer, reset to network defaults, reset router, USG, and macbook.

Any ideas pls?

Macbook and printer connected to same 2.4ghz network

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