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- Device IP unreacahble

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Common problems for Connectivity Issues
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06-09-2025 05:27 AM
Product: HP Color LaserJet Pro MFP M477fdw
Operating System: Other
Mac OS Sequoia 15.5
Chrome Version 137.0.7151.69 (normal and incognito mode)
Unable to reach printer IP address - browser returns https://xxx.xxx.x.xxx/ is unreachable.
Scan to shared network folder has stopped working (was working fine 3 days ago).
I've changed nothing.
Have done power cycle on printer, reset to network defaults, reset router, USG, and macbook.
Any ideas pls?
Macbook and printer connected to same 2.4ghz network
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