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‎12-16-2021 08:22 AM

HP Recommended
Product: Envoy Pro 6455
Operating System: macOS 11.0 Big Sur

Printer has become completely unreliable. Its always offline, yet shows as connected on my wifi. Takes 1-2 hours to get it to work each time. Ready to switch to ANYTHING BUT A NEW HP PRINTER.. JUNK!!!!!!  Only way to get it to connect is using WPS.. all other methods fail. then after its connected, its still wont be recognized by my system or phone... ridiculous. 

Category:
2 REPLIES 2

‎12-21-2021 12:56 PM

HP Recommended

@dbwarner5

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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‎01-31-2022 11:24 AM

HP Recommended

I found that my tp-link Deco router has an "infected device quarantine" setting. If it is on, it quarantines the HP printer. So to use it, I have to leave this protection off. Not ideal. Also if I use VPN, I also lose the printer and have to go through a restart process to use it again. again, far from ideal. If these issues dont get fixed with you software / firmware, I will soon be switching away from HP/ HP ink to another brand. thanks

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