Email printing not working

[Moldip]

My printer is connected to wifi and showing IP address. I have set an email but its not printing through email. 

[Alden4]

Hi @Moldip,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP LaserJet Pro MFP M126nw printer is connected to WiFi and showing an IP address but not printing through email, there could be a few potential issues to troubleshoot.

• Email Configuration: Ensure that the email settings on your printer are correctly configured. Double-check the email address you've set up for printing and ensure that it's correctly entered without any typos.
• SMTP Server Settings: Verify that the SMTP (Simple Mail Transfer Protocol) server settings are correct. This includes the server address, port number, and any required authentication credentials such as username and password. Contact your email provider or IT department to confirm these settings if needed.
• Firewall or Antivirus Settings: Sometimes, firewall or antivirus settings can block the printer from sending emails. Check your firewall and antivirus settings to ensure that they're not blocking outgoing emails from the printer.
• Email Service Compatibility: Ensure that the email service you're using is compatible with the printer's email printing feature. Some email services may have restrictions or security measures that prevent printing via email.
• Firmware Update: Check if there are any firmware updates available for your printer. Sometimes, updating the printer's firmware can resolve compatibility issues and improve functionality.
• Test Email: Send a test email to the printer's email address from a different email account to see if it's received and printed. This can help determine if the issue is with the printer or the specific email account/configuration.
• Network Connection: Ensure that the printer is connected to the same WiFi network as the device sending the email. If there are connectivity issues, try reconnecting the printer to the WiFi network or restarting the router.
• Printer Status: Check the printer's display panel or web interface for any error messages or status indicators that might provide clues to the problem.

By troubleshooting these potential issues, you should be able to identify and resolve the issue preventing your HP LaserJet Pro MFP M126nw printer from printing via email.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support