Envy 4500 mifi connection issue

[deemanatowa]

Wifi set up will not connect to my Verison=RC400L-B6 MIFI DEVICE:

Hardware Address: 5c:b9:01:12:8a

IP Address not applicable

Configuration Source: not applicable

Communication mode: Infrastructure

Authentication type: WPA-PSK

Encryption: Automatic (AES or TKIP)

Internet: not applicable

Wireless: working: pass

Connectivity: Not Run

Disconnect Count total: 1715

Disconnect Count: 1 last hr

Disconnect Count: last 24: 3

Network: Printer settings consistent with wireless router settings: not run

No filtering: not run

Channel: not run

Security: fail

I put in the correct passphrase multiple times, still won't connect.

Please help me fix this issue

Thanks D

[Rainbow23]

Hi @deemanatowa,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing issues with connecting your HP ENVY 4500 E-All-In-One Printer to your wi-fi network after changing the network.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network.

Step 1: Restore the printer to its network defaults.
1. Press the Wireless button to access the Wireless Status menu. 

2. Press the button next to Settings to access the Wireless Settings menu. 

3. Select Restore Defaults. 

4. Confirm selection to restore defaults.

Step 2: Reconnect the Printer to the network:
1. Press and hold the wireless button on the printer for more than least three seconds to start the WPS Push Button method. 
2. Press the WPS button on your router.
NOTE: The product begins a timer for approximately two minutes while a wireless connection is established. If the printer connects successfully, the light next to the Wireless button glows steady blue.

I hope this helps.

Take care and have a good day.

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