Envy 4502 Wifi couldn't connect to Router used only USB. After factory reset also USB not working

[Microdriv]

Using windows 11. It printed color prints like in a pro lab. The Wifi was not working and I used USB cable and worked perfect. But I need it to work with Wifi. Try all metods to get the wifi working. At the end try a factory reset and now with the USB cable is also not working. Print connectivityl report  results are:

Network Interface Adaptor Summary:

Wifi0   Wireless (802.11)  Disconnected

Wifi1                                       Off

Configuration: 

SSID: Not set.    Authentication: Open    ATIM Window: 0ms    Infrastructure 802.lib only: off    IBSS Always Up: off

Status: 

Adaptor Name: Wifi0    Adaptor Connection Active: False   Association Attempt info: None since last Configuration Change 

Adaptor State: Not trying to associate       Adaptor State: Inactive     WPS Status: Ready To Run    

Another data: Print processor: winprint

The PC has the drivers installed from the HP package,What else I have to do to make this printer to work even with USB cable.

[Treeko · Accepted solution]

Hi @Microdriv 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing connectivity issues.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support