Envy 4520 printer losing wifi

[Dudleian1]

My HP Envy 4520 keeps losing wifi connection to all my devices - android phones, tablets and Win11 laptop. The only way I can print anything is to unplug the printer, wait a few minutes and then switch it back on, after that it's OK for a few hours then next time I need to print I have to go through the same process. The printer did a software update a few weeks ago

[Sneha_01]

Hi @Dudleian1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 4520 printer is consistently losing its Wi-Fi connection, resulting in you having to restart it frequently to reconnect, here are steps you can take to troubleshoot and resolve the issue:

1. Check Wi-Fi Signal Strength

1. Location: Ensure your printer is within a reasonable range of your Wi-Fi router. Avoid placing it too far away or in areas with heavy interference (e.g., near microwaves, cordless phones).
2. Signal Strength: Check the Wi-Fi signal strength on the printer’s display. If it’s weak, try moving the printer closer to the router.

2. Restart Network Devices

1. Restart Router and Printer:
   • Turn off your printer and unplug it.
   • Unplug your Wi-Fi router, wait 30 seconds, and plug it back in.
   • Wait for the router to fully restart, then plug the printer back in and turn it on.

3. Update Printer Firmware

1. Check for Updates:
   • Go to the HP website and download the latest firmware for the Envy 4520 if available.
   • Follow the instructions to update your printer’s firmware.

4. Assign a Static IP Address

1. Access Router Settings:
   • Log into your router’s settings page via a web browser. The default address is often 192.168.1.1 or 192.168.0.1.
   • Look for the DHCP settings and find your printer’s IP address.
2. Assign Static IP:
   • Assign a static IP address to the printer that is outside the range of the DHCP pool.
   • This ensures that the printer keeps the same IP address, reducing connectivity issues.

5. Change Wi-Fi Channel

1. Access Router Settings:
   • Log into your router’s settings.
   • Look for Wi-Fi settings and change the channel. Channels 1, 6, and 11 are usually good choices for 2.4 GHz networks to avoid interference.

6. Reset Network Settings on Printer

1. Reset Printer’s Network Settings:
   • On the printer’s control panel, go to Setup > Network Setup or Wireless Settings.
   • Select Restore Network Settings or similar option.
   • Reconnect the printer to your Wi-Fi network.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Dudleian-1]

Thanks Rachel, I'll try some of those, however I don't understand the process of assigning a static IP 'outside the DHCP pool' - what does that mean please?