Envy 5030: Web services aren't working anymore

[SiriusLightfoot]

Hi,

I have had the problem for 2 weeks that my printer can no longer reach the web services.

Embedded Web Server says "no connection to HP connected" and InstantInk simply says "Printer is offline, try again later".

The printer is connected to my WiFi network and everything looks fine. 

Someone told me that it could be that the printer's real time clock has the wrong time or date. But where can I see which date and time the printer has and where can I set it up?

What can I do to make the printer reconnect to the web services so that I can use InstantInk again?

Best regards

Sirius

[TEJ1602]

@SiriusLightfoot, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!