Envy 6000 printer no longer sees wi-fi network

[Grandad_Rocky]

My HP ENVY 6000 printer no longer sees wi-fi network, so constantly shows offline.

Tried resetting, but now constantly in set-up mode. Tried WPS button on printer and router after rebooting printer, pc and router but with no success. HP smart app can't see printer.

[70007 · Accepted solution]

Hello Grandad_Rocky,

Thank you for posting your concern,

Troubleshooting Wi-Fi Connection Issues on HP ENVY 6000 Printer

If your HP ENVY 6000 printer is no longer able to detect your Wi-Fi network, you can follow these troubleshooting steps to resolve the issue:

1. Restart Your Devices:

   • Turn off the printer and unplug the power cord from the printer and the power source.
   • Restart your router by unplugging it, waiting for about 15 seconds, and then plugging it back in.
   • After 60 seconds, reconnect the power cord to your printer and turn it back on.

2. Check Wi-Fi Connection:

   • Ensure your router is functioning properly and all necessary lights on the router are active.
   • Make sure that your printer and router are within range of each other without any obstructions.

3. Reestablish the Wireless Connection:

   • For HP ENVY 6000 printers without a touchscreen, press and hold the Wi-Fi button on the back of the printer for about five seconds to reset the wireless connection.
   • If your router supports WPS, press the WPS button on the router.
   • For printers with touchscreens, navigate through the printer’s menu to 'Network' or 'Wireless' settings and run the Wireless Setup Wizard to reconnect to your network.

4. Ensure Correct Network Password:

   • Verify that the correct Wi-Fi password is being used during the setup process.

5. Use the HP Smart App:

   • Open the HP Smart app on your computer or mobile device.
   • Remove the printer if it's already added by right-clicking on the printer name and selecting "Hide Printer."
   • Re-add the printer by selecting the plus icon and following the on-screen instructions to set up the printer on your Wi-Fi network.

6. Check for Updates:

   • Ensure that your printer firmware and router firmware are up to date.

If the Wi-Fi connection issue persists after performing these steps, consider resetting the printer to factory defaults through the printer's control panel or app settings and then adding the printer back with the correct settings.

For further assistance, you may want to contact HP Customer Support.