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Common problems for Connectivity Issues
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HP ENVY 6055e All-in-One Printer

My printer will not connect with any Wi-Fi. I have a router that it connected with when first purchased. I connected with my Android phone also. About 2 weeks ago I tried to print a document and my computer just sat there with the job in queue. Tried all the trouble-shooting on the Wi-Fi quick start and Wi-Fi Direct. . Even went into my router and told it the printers address! When I try to rest the Wi-Fi the purple light just pulses for a very ong time and never hooks up.

My phone knows the printer is there but the HP Smart app says it is not available.

Did I get a lemon??

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please reset the wireless to defaults and then use HP Smart to setup and connect printer to the network.

 

This resource will be useful:

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

For more useful resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Thanks

I am an HP Employee. Although I am speaking for myself and not for HP.
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