Envy 7200e printer cannot be found by my MacAir

[CalamitySue]

My MacAir computer cannot find my new HP Envy 7200e printer.  

[A_Gayathri]

Hi @CalamitySue,

Welcome to the HP Support Community

I understand you are facing an issue with the MacAir computer and cannot find your new HP Envy 7200e printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Were there any updates done on the PC?
• Have you tried performing any troubleshooting for this issue on your own?

While you respond to that, please go ahead and uninstall the HP Smart app from your MAC PC.

Steps to uninstall HP Smart and reinstall:

• Click Finder

, and then click Applications. In the list of apps, click and drag the HP Smart app to the Trash at the end of the dock.

• Go ahead and Update the software on Mac 
• Restart PC
• Once the PC is turned back and idle, download HP Smart 
• Once installed, check if you are able to access the app.

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

@CalamitySue,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

Do you still need assistance?

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!