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‎10-11-2021 10:54 AM

HP Recommended
Product: ENVY 7610 InkJet Printer
Operating System: Microsoft Windows 10 (64-bit)

Can't believe HP stopped supporting my 1 year old printer.  I can print documents, but cannot print .pdf and other picture formates.  can anyone help since HP won't.

Category:
1 REPLY 1

‎10-14-2021 09:07 AM

HP Recommended

@whattodoA1, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print certain types of documents. If you are able to print some documents, it means the printer is working fine. This could be an application-specific issue.

Do you get any errors while printing?

Are you using the HP Smart app to print?

 

Use the Adobe Reader app to print the PDF files.

Update the app or reinstall it and then try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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