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02-27-2021 01:36 PM
Out of nowhere my wife's OfficeJet 4650 began showing the error code 0xb883bfb4 and the lights are flashing on it. The printer won't do anything, no printing, no scanning, cannot even access the menu. I found out that i can avoid this error by turning WiFi off, but that makes the printer pretty useless to us.
- updating printer to latest firmware
- factory resetting printer
- updating router to latest firmware
Nothing has worked. This all began out of nowhere too. We didn't make any kind of network or firmware changes when the problem began. It's clearly a problem with the printer itself.
03-02-2021 12:39 AM
@BigRy, Welcome to the HP Support Community!
I understand you get this error when the printer is connected wirelessly. Let us try these steps to resolve this issue:
Are you able to print fine using a USB cable?
Turn off IPv6
Use the control panel to turn off the IPv6 setting.
From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.
Touch Network Setup, and then touch Advanced Settings.
Turn off IPv6, and then touch Yes to confirm.
Now, connect the printer to the wireless network as same as the computer(if not connected yet) and try printing.
Hope this helps! Keep me posted.
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I am an HP Employee
03-02-2021 04:43 AM
It does print and scan with the USB cable, however it had trouble recognizing the connection to the PC. I was able to print and scan using the hp software, but i couldn't print or scan using the buttons on the printer because it couldn't recognize any PC connected. I kind of suspect this is a completely unrelated issue though.
Turning off ipv6 does nothing. I already tried that before and i still get the error.
Through experimentation, it seems that the error only pops up when i try to login to a wireless network. If i simply have Wi-Fi turned on but I'm not connected to a network, the error never appears. Again, I've updated to the latest router firmware. I don't know what else to do.
03-02-2021 07:19 AM
If you are trying to scan from the printer screen, using the 'scan to computer option, a full-feature printer driver is required to be installed on the computer.
Do you have the software installed on the PC?
Also, kindly perform the steps mentioned on this document - https://support.hp.com/bg-en/document/c04760896
Let me know how it goes.
I am an HP Employee
03-07-2021 08:39 PM
I can't install a full featured print driver. I tried installing your 'HP Smart' app, but i get an error when downloading from the Windows store. So i then tried manually installing the basic driver, but it doesn't recognize the USB connection anymore so i couldn't finish the setup.
I went through all those settings in the link: resetting network defaults, connecting via WiFi direct, assigning manual IP... None work. Anything that gets me to the Wi-Fi connection setup for the printer will get the printer connected to the network, but then seconds later i get the error code on the screen again. It's exactly the same as when i tried to setup wifi earlier.
So are you going to replace this piece of junk? Cause I'm getting really tired of dicking around with it and getting nowhere. This thing was a complete waste of money and it's not even that old.