Error: Cannot print. Connect printer to update HP Instant INK Status. -

[Antola123]

Error: Cannot print. Connect printer to update HP Instant INK Status - doesnt even print the page form the printer with parameters. I checked connetcion, reset everything... 

HP Envy 5032

[Raj_05]

Hi @Antola123,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue with your HP Envy 5032 printer related to HP Instant Ink. Here are some steps you can follow to try and resolve this issue.

• Check Internet Connection: Ensure that your printer is properly connected to the internet. HP Instant Ink relies on an active internet connection to communicate with HP's servers.
• Restart Printer and Router: Sometimes, simply restarting both your printer and your router can resolve connectivity issues. Turn off your printer, unplug it from power, wait for about 30 seconds, then plug it back in and turn it on. Similarly, restart your router.
• Update Firmware: Check if there are any firmware updates available for your HP Envy 5032 printer. Firmware updates can often fix bugs and improve connectivity. You can usually update the firmware through the printer's menu or by visiting HP's support website.
• Check HP Instant Ink Account: Log in to your HP Instant Ink account online (if you have one) to ensure that your subscription is active and that there are no issues with your account that could be causing the error message.
• Reinstall Printer Drivers: Sometimes reinstalling the printer drivers on your computer can help resolve communication issues. Uninstall the current printer software from your computer, download the latest drivers from HP's website, and then reinstall them.

By following these steps, you should hopefully be able to resolve the "Cannot print. Connect printer to update HP Instant INK Status" error on your HP Envy 5032 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support