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- Printers
- Printer Wireless, Networking & Internet
- Error code on my writer =X83C0000A

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Common problems for Connectivity Issues
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1 REPLY 1
07-17-2024 10:38 AM
Hi @IngridMa,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The error code X83C0000A on your HP ENVY 4500 printer usually indicates a problem that can be related to the printer’s hardware or firmware. Here are some steps you can follow to troubleshoot and possibly resolve this issue:
Step 1: Power Cycle the Printer
- Press the power button to turn off the printer.
- Disconnect the power cord from the back of the printer and the wall outlet.
- Wait for at least 60 seconds.
Plug In and Turn On:
- Reconnect the power cord to the printer and the wall outlet.
- Turn the printer back on.
Step 2: Check for Paper Jams
Open the Printer:
- Check all accessible areas of the printer for any paper jams or obstructions.
Remove Any Jammed Paper:
- Carefully remove any jammed paper you find.
Check the Paper Path:
- Ensure there is no debris or small pieces of paper left inside the printer.
Step 3: Reset the Printer
Turn Off the Printer:
- Turn off the printer again.
- Unplug the power cord from the back of the printer and the wall outlet. Wait for at least 2-3 minutes.
- Plug the power cord back in and turn on the printer.
Step 4: Update the Printer Firmware
- Go to the HP Support website.
- Enter your printer model (HP ENVY 4500) and check for any available firmware updates.
- Follow the instructions on the website to download and install the firmware update.
Step 5: Clean the Printhead
- On the printer’s control panel, navigate to the Setup or Tools menu.
- Select Printer Maintenance or Tools.
- Choose Clean Printhead and follow the on-screen instructions.
Step 6: Perform a Factory Reset
- On the printer’s control panel, navigate to the Setup or Tools menu.
- Look for an option to Restore Factory Defaults or Reset.
- Follow the on-screen instructions to reset the printer to its factory settings.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
.
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