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‎07-16-2024 09:21 AM

HP Recommended
Operating System: Microsoft Windows 11

I have this error code X83C0000A on my HP ENVY 4500. I have tried closing down, but it doesn´t work. Any suggestions.

Category:
1 REPLY 1

‎07-17-2024 10:38 AM

HP Recommended

Hi @IngridMa,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The error code X83C0000A on your HP ENVY 4500 printer usually indicates a problem that can be related to the printer’s hardware or firmware. Here are some steps you can follow to troubleshoot and possibly resolve this issue:

Step 1: Power Cycle the Printer

  • Press the power button to turn off the printer.
  • Disconnect the power cord from the back of the printer and the wall outlet.
  • Wait for at least 60 seconds.

Plug In and Turn On:

  • Reconnect the power cord to the printer and the wall outlet.
  • Turn the printer back on.

Step 2: Check for Paper Jams

Open the Printer:

  • Check all accessible areas of the printer for any paper jams or obstructions.

Remove Any Jammed Paper:

  • Carefully remove any jammed paper you find.

Check the Paper Path:

  • Ensure there is no debris or small pieces of paper left inside the printer.

Step 3: Reset the Printer

Turn Off the Printer:

  • Turn off the printer again.
  • Unplug the power cord from the back of the printer and the wall outlet. Wait for at least 2-3 minutes.
  • Plug the power cord back in and turn on the printer.

Step 4: Update the Printer Firmware

  • Go to the HP Support website.
  • Enter your printer model (HP ENVY 4500) and check for any available firmware updates.
  • Follow the instructions on the website to download and install the firmware update.

Step 5: Clean the Printhead

  • On the printer’s control panel, navigate to the Setup or Tools menu.
  • Select Printer Maintenance or Tools.
  • Choose Clean Printhead and follow the on-screen instructions.

Step 6: Perform a Factory Reset

  • On the printer’s control panel, navigate to the Setup or Tools menu.
  • Look for an option to Restore Factory Defaults or Reset.
  • Follow the on-screen instructions to reset the printer to its factory settings.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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