Error message : the printer is not responding

[CliniqueM]

The printer is connected in WIFI. I have always an error message : Printer is not responding.
I close and reopen the printer... twice... sometimes it works but sometimes it doesn't. I try again the next day and sometimes it works. How to solve this problem??? 

[Anand_Andy]

Hi @CliniqueM,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Color LaserJet Pro MFP M283fdw. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the below steps: 

Set a manual IP-

To set a manual IP and try the steps below:

• Touch on the wifi icon ((i)) on the printer, and take down the IP address 
• Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
• then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
• go to wireless ---> wireless 802.11---> select manual ip ---> apply
• Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  
• then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

Hope this helps! Keep me posted. 

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