Error message

[Djs019--]

Getting this error message all the time, doesn't indicate which cartridge. Tried reinserting both but no difference.

"Remove and reinstall thebindicaterd ink cartridge"

Any ideas?

[sandytechy20]

@Djs019-- 

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Djs019--]

This gas been done several times but fault remains.

 

[sandytechy20]

@Djs019-- 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers