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‎07-24-2024 02:29 PM

HP Recommended

I turned on printer and immediately received a message to change the blue cartridge - which I did with an HP cartridge. Now I get an error message that there is something wrong with the printer or the ink system. I've tried the troubleshooting and still have not resolved. Other options?

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1 REPLY 1

‎07-26-2024 06:43 AM

HP Recommended

Hi @doseofsunshine,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


A_Gayathri
HP Support Community Administrator.
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