Event code 71.02.4A

[Carlh259]

Event code 71.02.4A

[Raj_05]

Hi @Carlh259,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code "71.02.4A" on an HP Officejet Pro 8035 All-In-One Printer typically indicates a problem with the printer's hardware or software. Here are a few steps you can take to troubleshoot and potentially resolve the issue.

• Restart the Printer: Sometimes, a simple restart can resolve temporary glitches. Turn off the printer, unplug it from the power source, wait for a few minutes, then plug it back in and turn it on again.
• Update Firmware and Software: Ensure that your printer's firmware and software are up to date. You can usually update the firmware through the printer's control panel or by visiting the HP support website and downloading the latest firmware for your model.
• Check for Paper Jams or Obstructions: Open the printer's access doors and check for any paper jams or obstructions in the paper path. Clear any jams carefully, following the instructions provided in the printer's manual.
• Inspect Ink Cartridges: Make sure that the ink cartridges are properly installed and that there are no issues with them, such as low ink levels or damage.
• Reset the Printer: Perform a factory reset on the printer to restore it to its default settings. Note that this will erase any custom settings you have configured on the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support