Factory reset the password on my printer

[BobBuilder11]

Hi, Could someone help please

I can't remember the password on my HP deskjet 2620., and I need to reinstall the printer after updating the wifi. How can I reset the password?

Thanks

[Rainbow23]

Hi @BobBuilder11,

Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.

Please follow the steps in this document.

Let me know if this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BobBuilder11]

Hi Rainbow23,

its the printer password that is causing problems. i got the printer years ago and i had to set a password on the printer. i need to somehow factory reset the printer as i have no record of the password. i can connect the wifi to the printer but it asked for the printer password before you can click next.

regards

adrian

[Rainbow23]

Hi @BobBuilder11,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!