Factory reset

[Vikram48]

11 of my organisational  hp LaseJet Pro M202dw printer are secure with pasword ,for that i am not be able to access the menu in printers and i also not access the url menu in my browser.i tried to cold reset them by pressing cancel and left button in the printer, but it is not working any more.but i tried this process in another same model printer,which is working very fine,but this process is not working with these secure printers.In control panel of these printers one secure word is always present it self.

so, i request you guys to help me to reset these secure printer at any cost, if it is possible than i will be very thankful to you guys. Thankyou 

[Kuroi_Kenshi]

Hi @Vikram48,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Understanding Cold Reset:

• A cold reset typically resets some settings on the printer but not necessarily passwords or network configurations which are designed to be more secure.

Contact IT or Administrator:

• It seems like the secure password might be set by an administrator. If you're within an organization, check with your IT department or whoever manages your printer settings.

Manual Reset via Hardware Button:

• If the cold reset method you're using (Cancel and Left button) isn’t working on specific printers, it could be due to firmware differences or security settings that prevent such resets.

Use Embedded Web Server:

• If you can access any printer from a direct connection (e.g., USB), use the HP software to perform resets or updates.
• Try resetting network settings separately, as sometimes clearing these can disable password protections inadvertently.

Consider Firmware Reinstallation:

• In cases where access is heavily restricted, reinstalling firmware via USB might refresh the system.

I hope this helps.

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Best regards,