Factory resetting a LaserJet cp1525nw color

[Forgodsakes1234]

Right now I have a cp1525nw color boat anchor. I don't have the old router and would like to do a factory reset so I can use the new router. I have tried to change it multiple times without success. If I could do a complete reset it would remove the old settings and I could then reconfigure the new wireless connection. Most of the directions from all the manuals I have read are not complete or concise and give you improper information. I presently have this boat anchor sitting here not being able to print for almost 6 months. I really need help.

[Irfan_06]

Hi @Forgodsakes1234,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the new network.

Please follow the below steps to fix the issue.

1) Uninstall the printer software from the device and restart the device.

2) Kindly refer to the below image to restore factory defaults.

3) Install the printer software again and let me know if that resolves the issue.

4) Refer to this user guide for more information on how to connect it to the network again.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Forgodsakes1234]

It will not see any new network, it's still looking for the old router. I do not have the router anymore. I need to install a new router. I want to restore the unit so it does not see any old information. I really don't see why this has to be so secret and difficult.

[Irfan_06]

Hi @Forgodsakes1234,

Were you able to follow the above steps shared?

Do you still have the same issue even after performing the above shared steps?

Take care and have a good day

Irwin6

HP Support

[Forgodsakes1234]

Yes, I have done this three times and still have the same results. I would like to be able to do a hard factory reset please!

[Irfan_06]

Hi @Forgodsakes1234,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support