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Common problems for Connectivity Issues
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‎10-31-2024 02:20 PM

HP Recommended
Product: HP ENVY 6020e All-in-One Printer

I purchased this printer in June 2023 with a 3 year care pack. I had problems with it since receipt starting with the cartridge door being jammed in like someone had sat on it. I have spent hours with HP support trying to fix issues including not printing, printing part pages, losing connection etc. The latest problem is that I changed internet provider and now cannot connect using HP Smart. I have followed all the steps asked by Support on WhatsApp today including a complete factory reset. Nothing works. Now WhatsApp Support has finished for the day and once again I'm left unable to use the printer.  I have a care pack which allegedly includes next day replacement. How do I get HP to accept that I need a replacement printer? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-02-2024 01:30 PM

HP Recommended

Hi @JanD99 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

Please try this, click here

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎11-02-2024 01:30 PM

HP Recommended

Hi @JanD99 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

Please try this, click here

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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