Group emails sent to hpeprint

[Jhb403]

When I create an email group and include the hpEprint ( my printers email address ), everyone in the group receives the email but the printer is not printing the attachments 

[Dragon-Fur]

@Jhb403 

Welcome to the HP English Community --

ePrint is old tech -- it has many rules.  Break just one of them and the job will balk, fail, or otherwise produce unexpected results.  Even with everything is done exactly right, a job might not print or might be delayed for an inordinate amount of time.

How to use ePrint – HP Document

HP printers - Print with HP ePrint

The rules do not say what you are doing is supported.

If you send the ePrint Job to just the ePrint address without the group email configuration, the job has a better chance of doing what you expect, that is, getting to the server intact and then printing both the message and the attachment.  Success further depends on the attachment meeting the list of requirements for ePrint.

If you want to send email (with a supported attachment) to a group address AND print the contents for your records, perhaps consider using an HP Smart Shortcut.

Yes, the printer and the device invoking the Shortcut must be on the same network.

Like ePrint, Shortcuts include lots of limitations, some of which might dissuade you from using the method.

HP_Smart_Shortcuts_Create-Edit-Execute_2

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Message Content References

Dragon Comments

Should you decide to replace your printer with a new "e" type - for example, the top-tier OfficeJet Pro 9135e -

Know that the new "e" printers support (at this writing) a replacement for ePrint called Print Anywhere.

Like ePrint, Print Anywhere includes rules for its use - the main one at this time is that the "e" printer must be added to the HP+ service contract OR the printer must be one of the few "non-e" printers that supports HP Smart Advance.  Yes, it can seem complicated.

The nice thing about Print Anywhere is that it does not have so many built-in rules just to allow the job work at all.

The weird thing about Print Anywhere is that the setup and use methodology is different from ePrint. 

Both ePrint and Print Anywhere share some of the "under the hood" structure.

You need NOT think about any of this until (and if) you want to replace your printer with a new OfficeJet Pro printer.

At that point, you might want to delve into the subject a bit more to understand what you can get and how it works.

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