HP 2700 will not connect via WiFi

[Grant_NC1234]

Hi HP Community,

I cannot get my HP 2700 to Add qin my Mac printer drivers list. I do see the unit there and in HP Smart. There are actually two of the same printer in HP Smart. I think it would be good to delete them and start fresh but I cannot see how to do that.

I had a functioning HP 2700 which printers… because it shoots out Wireless Quick Start instructions every time I try to reset it.

I have only owned this unit a few years. It is out of warrant. I see the printer; but at every step I get errors like this:

I was getting some WiFi slowing and installed a new router; which works perfectly otherwise. It’s distressing as this printer has been working fine up until today. I am relative tech savvy but wasted a few hours on this today with no success.

Thanks if someone can pinpoint a solution.


Thanks,

Grant 

[zoey7886]

@Grant_NC1234, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding WiFi Connection Issues for HP 2700 Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To resolve the issue of your HP 2700 printer not connecting via WiFi and being unable to add it to your Mac's printer drivers list, follow these steps:

1. Remove Printer from HP Smart App:

Firstly, remove the printer from the HP Smart app to start afresh.

1. Open the HP Smart app on your Mac.
2. Locate your printer in the app.
3. Click on the printer, then look for settings or options to remove or delete the printer from the app.

2. Uninstall HP Smart App:

Next, uninstall the HP Smart app to ensure complete removal of settings associated with your printer.

1. Drag the HP Smart app from Applications to the Trash.
2. Empty the Trash to complete the uninstallation.

3. Reset Network Settings:

Reset the network settings on your HP 2700 printer.

1. Go to the Wireless settings on the printer.
2. Follow the instructions to reset the network settings to default.

4. Reinstall HP Smart App:

Reinstall the HP Smart app to your Mac.

1. Download the HP Smart app from the HP website or from the Mac App Store.
2. Follow the installation instructions on your screen.

5. Add Printer in HP Smart App:

Re-add the printer to the HP Smart app after the reset.

1. Open the HP Smart app.
2. Follow the app's instructions to add a new printer.
3. Ensure your printer and Mac are connected to the same WiFi network.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,