HP 2755E constantly disconnects. i need to power cycle it to print.

[djclaff]

I have an HP 2755e.  Firmware is up-to-date.  I print from a Mac with OS15.0.  The printer constantly shows as disconnected when I try to print on it.  From the printer side, it says that it is connected to the wireless, but not to the internet.   From my mac, it is not.  When I reboot it, it works fine, for one print or so.  I downloaded the HP Smart Print App, and this does not seem to help.  I'd prefer to stay with HP but this is maddening.  Note that the printer is 5 feet unobstructed from the router.

[djclaff]

Note that I already ran the HP Smart App Diagnose and Fix.  It detected no issues.

[Hawks_Eye]

Hi @djclaff 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I appreciate all your troubleshooting  efforts.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Restart devices

Check the printer and network connections

Run Diagnose & Fix from the HP Smart app (Windows, macOS)

Remove and re-add the printer in HP Smart
 

For detailed instructions on how to perfrom the above task, please check the link below:

https://support.hp.com/in-en/document/ish_2026537-1681507-16

Update the printer firmware

HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to make sure you are getting the most out of your printer.

CAUTION:Do not turn off the printer during a firmware update. This can permanently damage your printer.

From the printer control panel (network printers only): Many HP printers with control panel menus can install updates directly from HP. Updating the firmware from the control panel varies by printer model.

For example, touch the Setup icon , touch Printer Maintenance, touch Update Printer, and then touch Check Now. Any new updates install automatically.

From the HP Smart app: From the app home screen, click the image of your printer, and then click Advanced Settings. From the EWS, click the Printer Update tile or click Printer Updates under Manage, and then click Check Now. Any new updates install automatically.

From the HP website: Go to HP Software and Driver Downloads, follow the prompts to open the downloads page for your printer. Click Download next to any updates listed under Firmware, and then open and follow the HP Printer Update prompts to update the firmware.

For more information, go to Update the firmware on an HP printer.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye

[djclaff]

Hi HawkEye,

As I mentioned in my initial description, I have followed all of the steps you mention, power cycle, update firmware and run diagnostics without luck.  The firmware was already at the latest and the diagnostic came up with nothing.  Your help would be much appreciated.

Thanks,

Doug

[Hawks_Eye]

Hi @djclaff 

Thanks for all your efforts.

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 
Hawks_Eye

[tutone66]

I have an HP Envy 600 Series but a very similar situation. I have an ASUS Mesh network with over 20 devices connected and NONE of them ever have a connectivity problem. My printer will connect for a day or two but then I come into my office and find the printer blinking yellow and I have to unplug it to reconnect. The firmware is up to date, the HP Smart app shows no errors or issues, and I have removed and added the printer from my iMac more times than I can recall. 

When it works, this is a great printer. My frustration with a printer that constantly drops WIFI connectivity is enough to make me want to throw it in the trash! If an HP rep has a suggestion other than the standard, useless template I would love to hear it.