HP 3830 wireless not recognized

[thosrob]

My laptop suddenly does not recognize my printer

[BeemerBiker]

Possibly it went to sleep and when it woke up it got a different IP address from the router.

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

You may need to reset the printer: video here
Applies to HP OfficeJet 3831, 3832, 3833, 3834, 3835 All-In-One Printer & HP DeskJet Ink Advantage 3835, 3836, 3838 All-In-One Printer & HP DeskJet Ink Advantage Ultra 5738, 5739

Wi-Fi setup to router: video here and applies to the above also


For Wi-Fi direct setup click here.
This is useful if you have having problems with the router.  This bypasses the router and prints directly to the printer.


Manual 3830


Full feature software 3830 December 2023


Printer Reference 3830

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated when using the router type of connection.

[thosrob]

After power outage, 3830 printer--which was the default printer--not recognized.  "Offline." Tried lots of different things, this seemed to work:

1. With printer on, disconnected by removing plug.  Important:  Did not turn off printer first--just unplugged it.

2. Turned off all devices that used the printer (laptop, tablets).

3. Unplugged router, waited about a minute, plugged it back in.

4. Plugged printer back in. (It turned on without having to push "on" button.)

5. Turned on devices.

Printer recognized.  Hope this helps.