HP 4655 prints color via USB but not WIFI

[dcbp33]

Replaced a Windows10 Laptop last summer with a newer Windows10 - now 11 - laptop. All HP.  On the OLD system, the HP printer was wirelessly connected to the laptop, and all was fine.  With the new, I cannot print in color.  Hoped the 10-11 update would fix but no joy.  At this point, i've removed and reinstalled MULTIPLE times.  Most recently, re-installed the driver with the printer connected via USB rather than WIFI.  Lo and behold COLOR!  Convert the config to WIFI and the color options are GONE!

Please don't tell me to remove/reinstall again.  Been there. Done that.

...diane

[Dilip_18]

Hi@dcbp33,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Wi-Fi issues with the HP OfficeJet Printer not printing color.

I have a few recommendations 

• First, try restarting your computer, printer and wireless router. To check if your printer is connected to your network: Print a Wireless Network Test report from the printer control panel. On many printers pressing the Wireless button allows direct access to printing this report.
• Make sure paper is loaded in the main tray, and then turn on the printer. From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings. Get the network name and password. Go to Find the wireless network password or PIN to connect an HP printer for more information.
• For further help please click on this https://support.hp.com/us-en/document/ish_1780623-1698506-16
• Also check this link for further steps. https://support.hp.com/us-en/document/ish_4839960-4840167-16 

Hope this helps! Keep me posted. 

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