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‎10-12-2021 03:11 PM - last edited on ‎10-12-2021 04:51 PM by Moderator

HP Recommended
Product: HP Envy 6065
Operating System: Microsoft Windows 10 (32-bit)

My wifi network was reset. After that , I cannot get my HP envy printer to connect to the network. I am unable to link it to my computer wirelessly now. I can only print by connecting a USB cable to my computer.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2021 06:37 AM

HP Recommended

@carsonya, Welcome to the HP Support Community! I’m here to help.

 

I understand you are trying to connect the printer to the new wireless network. Kindly follow the steps mentioned in this document - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

You may also convert USB to wireless, refer to - Changing from a USB to a Wireless Connection

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎10-15-2021 06:37 AM

HP Recommended

@carsonya, Welcome to the HP Support Community! I’m here to help.

 

I understand you are trying to connect the printer to the new wireless network. Kindly follow the steps mentioned in this document - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

You may also convert USB to wireless, refer to - Changing from a USB to a Wireless Connection

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-21-2021 05:25 AM

HP Recommended

i finally got it to work ! thanks for your help 

Was this reply helpful? Yes No

‎10-21-2021 06:26 AM

HP Recommended

@carsonya

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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