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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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HP 6065 stopped working after my wifi was reset

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HP Envy 6065
Microsoft Windows 10 (32-bit)

My wifi network was reset. After that , I cannot get my HP envy printer to connect to the network. I am unable to link it to my computer wirelessly now. I can only print by connecting a USB cable to my computer.

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@carsonya, Welcome to the HP Support Community! I’m here to help.


I understand you are trying to connect the printer to the new wireless network. Kindly follow the steps mentioned in this document - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

You may also convert USB to wireless, refer to - Changing from a USB to a Wireless Connection


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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