HP 7155 will not Boot-Up

[Whatnxt]

HP 7155 Photo Printer will not boot up. Screen symbol shows HP Logo with blue line below which progresses from left to right during the boot process and only shows one blue dot under the blue bar. The line proceeds across the full length and goes no further. Power button has no effect. Have try all of the power disconnect and cartridge removal recommendations. Still will not boot-up.

[Nal_NR]

Hi @Whatnxt,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It sounds like your HP ENVY Photo 7155 is stuck during the boot-up process. Since you've already tried disconnecting the power and removing the cartridges without success, here are additional steps you can try to resolve this issue:

1. Perform a Hard Reset

Sometimes, a hard reset can clear any minor glitches preventing the printer from booting properly. Here’s how to perform it:

Turn off the Printer: Unplug the power cord from the back of the printer while it is still on. Disconnect the power cord from the wall outlet as well.

Wait for 60 Seconds: Leave the printer completely disconnected from power for at least 1 minute.

Reconnect the Power: Plug the power cord back into the printer and the wall outlet. Do not press the power button yet.

Wait for the Printer to Turn On Automatically: If the printer does not turn on by itself, press the power button. Allow the boot process to complete and see if it gets past the HP logo screen.

2. Remove All Cartridges and Reinsert

Sometimes, a cartridge issue can cause the printer to hang during the boot-up process. Here’s what you can do:

Turn off the Printer and unplug it from the wall.

Open the Printer and remove all ink cartridges carefully.

Check the Cartridges and Slots: Inspect the cartridges and the inside of the printer for any debris or ink leakage. Ensure the contacts are clean and the cartridges are seated properly.

Reinsert the Cartridges: Once inspected, reinsert the cartridges and close the printer cover.

Power on the Printer: Plug the printer back in and power it on to see if it completes the boot process.

3. Try a Power Drain

A more in-depth reset that drains any residual electrical charge in the printer can sometimes solve boot-up issues.

Unplug the Printer from both the power source and any connected devices (USB, Ethernet, etc.).

Hold the Power Button: Press and hold the Power button for at least 30 seconds to drain any residual electrical charge from the printer.

Reconnect Power: Plug the printer back in, but do not connect any other devices just yet. Turn it on and check if it completes the boot-up process.

4. Firmware Corruption

It's possible that the printer's firmware is corrupted and causing the boot issue. To resolve this, you may need to update the firmware, but if the printer isn't booting, you can try a forced firmware recovery.

Steps to Perform a Forced Firmware Update (if applicable):

Download Firmware: Go to the HP Support Page and search for the latest firmware for your HP ENVY Photo 7155.

Connect the Printer to a PC: Connect the printer to your computer using a USB cable.

Run the Firmware Update Tool: Launch the firmware update tool and follow the on-screen instructions to update the firmware. This process may force the printer to reboot properly.

5. Check for Hardware Issues

If none of the above solutions work, the issue could be related to a hardware failure inside the printer, such as a failed logic board or other internal components.

If the printer still fails to boot after trying all of these methods, it may require service or replacement. Since you've already attempted several troubleshooting steps, it's advisable to contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Whatnxt]

Keep getting an error that the computer can not communicate with the printer. Tried all of the "fixes" that are listed above. Now what?

[Irfan_06]

Hi @Whatnxt,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has a communication error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Whatnxt]

Thank you for the information.

None of the steps works. My computer still cannot connect to the printer, either Wired or Wireless. HP App can not "find" my printer.

[Irfan_06]

Hi @Whatnxt,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support